A ward introduces a new call-bell response procedure after patient complaints. Which action best completes the quality improvement cycle?
Correct answer: A. Measure response times again and adjust the procedure using the results
- A. Measure response times again and adjust the procedure using the results
- B. Assume the procedure worked because staff received an instruction
- C. Remove the call bells so that response times are no longer recorded
- D. Wait for complaints to stop without collecting further information
Explanation
Quality improvement requires checking whether the change produced the intended result and then refining the process. Measurement after implementation supports the study and action parts of the improvement cycle.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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