A quality committee finds that infection rates remain high despite staff education about hand hygiene. Which intervention should be considered next?
Correct answer: B. Assess access, workload, supplies, and workflow
- A. Repeat the same lecture every month
- B. Assess access, workload, supplies, and workflow
- C. Record the names of staff who make mistakes
- D. Stop collecting infection data until rates improve
Explanation
Persistent infection rates require examination of system factors such as supply availability, workload, placement of equipment, and workflow. Education alone may not overcome barriers, while blame and stopping measurement weaken improvement.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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