A nurse receives a verbal telephone order for a high-risk medicine during an emergency. Which communication action best reduces the chance of error?
Correct answer: A. Repeat the order back and confirm the dose
- A. Repeat the order back and confirm the dose
- B. Ask another nurse to remember the order
- C. Write the order down after the emergency ends
- D. Administer the medicine without repeating the order
Explanation
Read-back and confirmation provide closed-loop communication and allow an incorrect drug, dose, or route to be corrected immediately. Delayed documentation or relying on memory increases communication risk.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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