A nurse manager wants to determine whether a new safety intervention has produced a real improvement. Which approach is most appropriate?
Correct answer: B. Compare predefined measures before and after the change
- A. Ask one senior nurse whether it seems useful
- B. Compare predefined measures before and after the change
- C. Count only positive comments from staff
- D. Assume improvement because no complaint was received
Explanation
Predefined measures collected before and after the intervention provide objective evidence of change. Informal opinions, selected comments, or absence of complaints may be incomplete and can give a misleading conclusion.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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