A patient asks the same question several times about the timing of a procedure. Which nursing response is most therapeutic?
Correct answer: B. You seem concerned, so I will explain it again simply.
- A. I already answered that question twice.
- B. You seem concerned, so I will explain it again simply.
- C. You need to remember what I told you.
- D. Please ask the doctor instead of repeating yourself.
Explanation
Repeating the information calmly and recognising the patient’s concern supports trust and understanding. The other responses show irritation or reject the patient’s need for clarification.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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