A manager assumes that an employee's late arrival resulted from laziness, while ignoring a major traffic accident that affected the whole area. This illustrates which perceptual error?
Correct answer: B. Fundamental attribution error
- A. Self serving bias
- B. Fundamental attribution error
- C. Halo effect
- D. Selective perception
Explanation
The fundamental attribution error occurs when a person overemphasises an individual's traits and underestimates situational causes of behaviour. The manager explains lateness through personality rather than the external traffic problem.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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