Which statement by a nurse demonstrates active listening during a patient interview?
Correct answer: C. You are saying that the pain worsens at night
- A. You should not worry about this problem
- B. I understand exactly how you feel
- C. You are saying that the pain worsens at night
- D. Why did you wait so long to tell me?
Explanation
Restating the patient’s message confirms understanding without judging or giving false reassurance. The other responses dismiss feelings, assume the nurse’s experience is identical, or may sound blaming.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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