A nurse hears a colleague discussing a patient’s condition loudly in an elevator. What is the best immediate response?
Correct answer: C. Ask the colleague to stop and move the discussion to a private area
- A. Join the discussion if the information is clinically interesting
- B. Silently leave and discuss it with friends later
- C. Ask the colleague to stop and move the discussion to a private area
- D. Record the conversation in the patient’s nursing notes
Explanation
Patient information should be discussed only with people who need it for care and in a private setting. Moving the conversation protects confidentiality, whereas joining or repeating it increases the privacy breach.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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