Which communication pattern allows employees to send ideas, reports, or complaints to higher management?
Correct answer: B. Upward communication
- A. Downward communication
- B. Upward communication
- C. Diagonal communication
- D. External communication
Explanation
Upward communication moves from lower organizational levels toward supervisors and senior managers. Downward communication follows the opposite direction, while external communication involves people outside the organization.
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About Business Communication and Information Systems
Business communication covers the sender, message, medium, receiver and feedback, together with formal and informal channels, written and oral reports, nonverbal signals and barriers such as language, noise and poor listening. Information systems explain how data becomes useful information through transaction processing, management reporting and decision-support systems.
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