Which communication channel is generally most suitable for discussing a sensitive performance problem with an employee?
Correct answer: B. A face-to-face private meeting
- A. A public notice on the office board
- B. A face-to-face private meeting
- C. A general message on social media
- D. A short advertisement in a newspaper
Explanation
A private face-to-face meeting allows confidentiality, immediate feedback, and careful handling of emotions. Public notices, social media, and advertisements are unsuitable for confidential employee matters.
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About Business Communication and Information Systems
Business communication covers the sender, message, medium, receiver and feedback, together with formal and informal channels, written and oral reports, nonverbal signals and barriers such as language, noise and poor listening. Information systems explain how data becomes useful information through transaction processing, management reporting and decision-support systems.
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