When the companies have better-trained employees' for the customer services, this differentiation is classified as ___________?
Correct answer: C. employee differentiation
- A. image differentiation
- B. working differentiation
- C. employee differentiation
- D. process differentiation
Explanation
Employee differentiation is achieved through better-trained, more competent, and more customer-oriented employees. Process differentiation concerns how the service is delivered rather than who delivers it.
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