Two nurses disagree about the division of patients and begin arguing at the nurses' station. Which response by the nurse manager best demonstrates constructive conflict resolution?
Correct answer: B. Ask each nurse to explain the concern and seek a fair solution
- A. Separate them and decide the issue without discussion
- B. Ask each nurse to explain the concern and seek a fair solution
- C. Ignore the disagreement until one nurse changes the assignment
- D. Warn both nurses that disagreement will lead to punishment
Explanation
A constructive approach listens to each person's concern, identifies the underlying issue, and develops a fair solution focused on patient care. Avoiding the conflict or using threats may suppress discussion but does not resolve the problem.
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About Leadership and Management Principles
Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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