The total features of the product functions, looks and features is classified as ___________?
Correct answer: D. designBusiness Services
- A. differential returns
- B. uncontrollable returns
- C. controllable returns
- D. designBusiness Services
Explanation
Design refers to the totality of a product’s features, appearance, and functional characteristics. The other options are not standard terms for a product’s overall form and function.
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