Michael hammer defines re-engineer as ___________ and radical redesign of business process to achieve the performance such as cost, quality, service and speed?
Correct answer: B. The fundamental rethinking
- A. Business process
- B. The fundamental rethinking
- C. Organization restructuring
- D. None of the above
Explanation
Hammer's definition combines two ideas: fundamental rethinking of existing work and radical redesign of business processes to improve cost, quality, service, and speed. Therefore, the missing phrase is “the fundamental rethinking.”
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