In the UK, a patient says an apology is enough and asks the nurse not to record a care incident that caused no harm. What should the nurse do?
Correct answer: B. Record and report the incident according to organisational policy
- A. Agree because the patient has accepted the apology
- B. Record and report the incident according to organisational policy
- C. Record it only if the patient later develops symptoms
- D. Ask the patient to sign a form withdrawing the concern
Explanation
An incident must still be recorded and reported so that risks can be reviewed and recurrence prevented. The patient’s acceptance of an apology does not remove the nurse’s professional responsibility to keep accurate records or follow incident reporting procedures.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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