In the UK, a patient asks the nurse to state that a named colleague caused the harm, although the investigation has not established this. What is the best response?
Correct answer: B. Explain the known facts and avoid assigning blame before the review is complete
- A. Name the colleague so the patient receives a definite answer
- B. Explain the known facts and avoid assigning blame before the review is complete
- C. Say that no one is responsible until the investigation has ended
- D. Tell the patient to obtain the answer from the colleague directly
Explanation
Duty of candour requires a truthful explanation of known facts and an apology, not speculation or premature attribution of blame. The nurse should explain what is known, describe the ongoing review, and provide a route for further questions.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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