In the UK, a patient is harmed by a care incident and asks whether the nurse is sorry. Which response is most appropriate?
Correct answer: B. Offer a sincere apology and explain what is known
- A. Say that apologies are prohibited during investigations
- B. Offer a sincere apology and explain what is known
- C. Say that the patient accepted the risk of treatment
- D. Say that the incident was caused by another staff member
Explanation
Duty of candour includes an apology and honest communication about the incident. Saying sorry is not an admission of legal liability, while blaming another person or refusing to communicate is inconsistent with Regulation 20 and the NMC Code.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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