In the UK, a patient experiences moderate harm after a treatment error in an NHS service. The facts have been checked, but the review is not complete. Which action best meets the duty of candour?
Correct answer: B. Give a prompt apology and explain the known facts
- A. Wait until the full investigation is finished
- B. Give a prompt apology and explain the known facts
- C. Ask the patient not to discuss the incident publicly
- D. Tell the patient that no one can comment on errors
Explanation
Regulation 20 requires openness, a timely apology and an explanation of what is known when a notifiable safety incident occurs. The organisation should continue the investigation and provide further information, rather than delaying contact until every fact is established.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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