During an interview, the patient pauses and looks uncertain before answering. Which nurse response is a minimal encourager?
Correct answer: B. Go on; I am listening.
- A. You should answer the question now.
- B. Go on; I am listening.
- C. Why are you taking so long?
- D. Let us discuss something easier.
Explanation
“Go on; I am listening” encourages the patient to continue without directing the content. The other responses pressure, judge, or change the subject.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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