A patient says, “I feel ashamed that I became angry with my children.” Which response is most therapeutic?
Correct answer: C. You sound ashamed of how you reacted with your children.
- A. You should not feel ashamed about normal anger.
- B. Many parents become angry, so forget about it.
- C. You sound ashamed of how you reacted with your children.
- D. Why did you allow yourself to become angry?
Explanation
This response identifies the feeling without judging or dismissing it, allowing further discussion. The other responses give reassurance, minimise the concern, or imply blame.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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