During a verbal handover, the receiving nurse repeats the main instructions to confirm understanding. Which communication principle is being used?
Correct answer: B. Feedback
- A. Filtering
- B. Feedback
- C. Defensive communication
- D. Nonverbal reassurance
Explanation
Feedback confirms that the message was received and understood accurately, which reduces communication errors during handover. Filtering means altering or selecting information, not checking its accuracy.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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