A patient becomes angry after waiting several hours for a procedure. Which response by the nurse is most therapeutic?
Correct answer: C. I can see that the long wait has been frustrating for you
- A. You must remain calm because delays happen
- B. There is no reason to be angry at the nursing staff
- C. I can see that the long wait has been frustrating for you
- D. You should discuss the delay with the doctor later
Explanation
This response acknowledges the patient’s emotion without arguing or making promises. Recognising feelings can reduce tension and helps the nurse explore the patient’s concern.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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