A ward manager receives several complaints that patients wait a long time for assistance with toileting at night. Which action is most appropriate first?
Correct answer: B. Review staffing patterns and document the delays
- A. Blame the night staff during handover
- B. Review staffing patterns and document the delays
- C. Ask patients to use the toilet without help
- D. Close the complaint file after one night
Explanation
The manager should collect objective information and examine workload, staffing and timing before selecting a corrective action. Blaming staff or expecting unsafe independent toileting does not identify or solve the system problem.
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About Ward and Unit Management
Ward management covers staffing and duty rosters, patient admission, discharge and transfer, delegation, supplies, equipment, records, reporting and coordination with the healthcare team. It also addresses bed management, infection prevention, emergency organisation and the difference between routine unit administration and direct nursing care.
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