A tool or process used to create more value for the customer is ___________?
Correct answer: A. value chain
- A. value chain
- B. delivery network
- C. supply chain
- D. value delivery network
Explanation
A value chain is the sequence of activities through which a firm designs, produces, markets, delivers, and supports an offering, thereby creating customer value. A supply or delivery network describes broader partner and distribution relationships rather than the firm's value-creating activities themselves.
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