A patient says, "I am frightened about the operation." Which response is most therapeutic?
Correct answer: B. You sound frightened; what concerns you most?
- A. Do not worry because the operation is routine.
- B. You sound frightened; what concerns you most?
- C. You should ask the surgeon about the operation.
- D. Many patients feel this way before surgery.
Explanation
This response acknowledges the patient’s emotion and uses an open question to encourage expression of concerns. The other responses give false reassurance, redirect the patient, or offer a general statement without exploring the feeling.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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