A nurse receives a telephone prescription from a prescriber. Which action helps prevent a communication error?

Correct answer: C. Repeat the prescription back and record it according to policy.

  • A. Accept the order and administer it without repeating it.
  • B. Ask another nurse to remember the order for the next shift.
  • C. Repeat the prescription back and record it according to policy.
  • D. Wait for the prescriber to visit before recording the prescription.

Explanation

Read-back or repeat-back confirms that the prescription was heard correctly and reduces errors in names, doses, and routes. The nurse also records the order and obtains authentication according to institutional policy.

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About Documentation, Reporting and Communication

Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.

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