A customer has filed a complaint about your product, stating it does NOT meet his expectation. What is your course of action?
Correct answer: C. Offer a replacement
- A. Argue with the customer about the validity of their complaint
- B. Customer complaint is not filed within the time limit
- C. Offer a replacement
- D. Tell the customer it's his fault for not using the product correctly
Explanation
This is the best course of action. Offering a replacement shows a commitment to customer satisfaction and demonstrates that you value their feedback, potentially resolving their issue and restoring their trust in your product.
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About Course of Action
Course of action questions present a problem and several proposed responses, asking whether each response is practical, relevant, proportionate and directed at the stated cause. Sound action should be feasible and ethical, while an immediate reaction, an unrelated measure or an extreme solution does not necessarily address the problem.
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48 free Course of Action MCQs from Analytical and Logical Reasoning, each with the correct answer and an explanation. Unlimited attempts, no account needed.
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