Which one of these would not be regarded as a dysfunction of bureaucracy according to Merton ?
Correct answer: B. people know they should be guaranteed fair and consistent treatment
- A. the rules could be upheld at all cost even in the face of a better solution
- B. people know they should be guaranteed fair and consistent treatment
- C. adherence to the rules takes precedence over organizational goals
- D. workers are not encouraged to be flexible in making decisions
Explanation
Fair and consistent treatment is a potential strength of bureaucracy, not a dysfunction. Merton's dysfunctions include rigid rule-following, prioritizing procedure over organizational goals, and discouraging flexible decisions.
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