What kind of quality cost is incurred when an error is detected in a product prior to shipment ?
Correct answer: B. Internal Failure
- A. Prevention
- B. Internal Failure
- C. External Failure
- D. Appraisal
Explanation
An error found before shipment causes an internal failure because the defect is detected inside the organization before reaching the customer. External failure costs occur when the defect is discovered after delivery or use.
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