The on-time performance and customer-response time are the examples of ___________?
Correct answer: D. customer measures
- A. measures of internal business processes
- B. financial measures
- C. measures of growth and learning
- D. customer measures
Explanation
On-time performance and customer-response time show how well the organisation serves its customers, so they are customer measures. They are not primarily financial or employee-learning measures.
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About Cost Accounting
Cost accounting measures and analyses the cost of producing goods or providing services for planning, control and pricing decisions. It covers direct and indirect costs, fixed and variable costs, job and process costing, break-even analysis, marginal costing, overhead allocation, and the difference between product cost and period cost.
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