Statement: The car dealer found that there was a tremendous response for the new XYZ car, with long queues of people complaining about the duration of business hours and arrangements. Courses of Action: I. People should make their own arrangements for lunch and snacks while going for the booking and be ready to spend several hours. II. The dealer should make arrangements for more booking desks and increased business hours to serve more people in less time.
Correct answer: B. Only II follows
- A. Only I follows
- B. Only II follows
- C. Either I or II follows
- D. Neither I nor II follows
Explanation
Action I unfairly places the burden on the customers. The logical business response to high demand and customer complaints is to improve service by increasing capacity, such as adding more desks and extending hours (Action II).
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