Read the passage and answer the question: "The factory manager initially believed that late deliveries were caused by careless drivers. An examination of transport records showed that most delays occurred before vehicles left the factory, when goods waited for incomplete paperwork. The manager therefore ordered staff to check documents earlier in the process." What changed the manager's understanding of the delays?

Correct answer: B. Transport records showed that delays began before departure

  • A. The drivers admitted that they disliked long journeys
  • B. Transport records showed that delays began before departure
  • C. The factory reduced the number of goods being produced
  • D. Customers stopped reporting late deliveries

Explanation

The records revealed that goods were held at the factory because paperwork was incomplete. This evidence disproved the manager's initial assumption that drivers were mainly responsible.

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