In the UK, after a procedure a patient experiences avoidable harm, and the facts are still being reviewed. Which communication is most appropriate?
Correct answer: B. Explain what is known, acknowledge the harm, and apologise
- A. Say that nobody knows what happened and end the discussion
- B. Explain what is known, acknowledge the harm, and apologise
- C. State that the clinician responsible will certainly be dismissed
- D. Avoid discussing the event until every detail has been confirmed
Explanation
Duty of candour requires timely, compassionate, and honest communication based on the facts currently known. The nurse should acknowledge the harm and apologise without speculating about blame or waiting for every investigation detail.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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