In the UK, a nurse sees a colleague speaking aggressively to an anxious patient. The colleague stops when another staff member approaches. What should the nurse do?
Correct answer: B. Challenge the behaviour appropriately and raise the concern
- A. Ignore the exchange because it has already ended
- B. Challenge the behaviour appropriately and raise the concern
- C. Tell the patient to complain if they remain upset
- D. Discuss the colleague's behaviour with staff after the shift
Explanation
The nurse should address the concern appropriately and raise it through the relevant process if needed. The NMC Code requires nurses to treat people with kindness and respect and to challenge poor practice. Ignoring possible disrespect does not protect the patient or uphold professional standards.
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About The NMC Code and Professional Accountability
The NMC Code is organised around prioritising people, practising effectively, preserving safety, and promoting professionalism and trust. Accountability includes working within competence, obtaining consent, communicating clearly, keeping accurate records, maintaining confidentiality, delegating safely, raising concerns and acting with candour, while distinguishing personal professional responsibility from organisational policy.
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