An example of learning and growth perspective in balanced scorecard is _________?
Correct answer: A. employee turnover rates
- A. employee turnover rates
- B. operating capabilities and number of patents
- C. operating income and revenue growth
- D. customer satisfaction and market share
Explanation
Learning and growth measures focus on employee capability, retention and development, so employee turnover rates fit this perspective. Operating income and revenue growth are financial measures, while customer satisfaction and market share belong to the customer perspective.
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About Cost Accounting
Cost accounting measures and analyses the cost of producing goods or providing services for planning, control and pricing decisions. It covers direct and indirect costs, fixed and variable costs, job and process costing, break-even analysis, marginal costing, overhead allocation, and the difference between product cost and period cost.
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