An example of customer perspective in balanced scorecard is __________?
Correct answer: B. customer satisfaction and market share
- A. employee turnover rates
- B. customer satisfaction and market share
- C. operating income and revenue growth
- D. operating capabilities and number of patents
Explanation
The customer perspective measures outcomes such as customer satisfaction, retention, and market share. Operating income and revenue growth are financial measures, while employee turnover relates to learning and growth.
Report an error
The more specific you are, the faster it gets fixed. A source beats an opinion.
Prefer email? [email protected]
About Cost Accounting
Cost accounting measures and analyses the cost of producing goods or providing services for planning, control and pricing decisions. It covers direct and indirect costs, fixed and variable costs, job and process costing, break-even analysis, marginal costing, overhead allocation, and the difference between product cost and period cost.
Practise Cost Accounting
941 free Cost Accounting MCQs from Accounting, each with the correct answer and an explanation. Unlimited attempts, no account needed.
Discussion
Stuck on an option, or know a faster way to get there? Ask or explain it here.
No comments yet. Be the first to explain this one.
Exams that ask Accounting questions like this
Accounting is on 2 papers prepared for on TestUstad, and all of them draw the same bank, so this question is worth knowing for every one of them.
More Cost Accounting questions
The way an organization matches its capabilities with available opportunities to accomplish its goals is called _______?
Considering two fiscal years 2013 and 2014, the actual units sold in 2013 and 2014 are 11000 and 12500 units respectively, and selling price in year 2013 is $50, then revenue effect of growth will be _________?
An amount of available capacity other than employed capacity, to meet the customer's demand, is classified as _________?
Considering the balanced scorecard, the perspective in which performance of organization includes is ___________?
Considering two years 2013 and 2014, the quantity of output produced in 2014 is divided by cost of input used in 2013, to produce output in 2014 to calculate ___________?
An ability of an organization, to offer its services or products that must be perceived by customers as unique and superior, in comparison to its competitors is called __________?