A patient asks a nurse a question, but the nurse is unsure of the correct answer. What is the most appropriate communication response?
Correct answer: C. State that you will verify the information and return with an answer
- A. Give an uncertain answer to avoid delaying the patient
- B. Change the subject until the patient stops asking
- C. State that you will verify the information and return with an answer
- D. Tell the patient to search for the answer on the internet
Explanation
The nurse should be honest, seek accurate information from an appropriate source, and follow up with the patient. Guessing can lead to unsafe decisions and undermines professional communication.
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About Documentation, Reporting and Communication
Documentation covers accurate, timely and objective nursing records, charting formats, incident reports, medication records, confidentiality and legal accountability. Communication includes therapeutic listening, questioning, empathy, handover and reporting using a structured method such as SBAR, while distinguishing subjective patient statements from objective observations.
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