Hard

A nurse receives a written complaint alleging unsafe patient care. Which action is most appropriate?

Correct answer: C. Preserve the records and report through the proper procedure

  • A. Destroy informal notes to prevent confusion
  • B. Discuss the complaint with uninvolved patients
  • C. Preserve the records and report through the proper procedure
  • D. Contact the complainant and argue about the allegation

Explanation

A complaint should be handled through the hospital’s reporting and investigation process, with records preserved and facts documented objectively. Destroying records or discussing the matter with uninvolved people may worsen the legal and regulatory issue.

Submitted by a TestUstad contributor and published by the TestUstad editorial teamLast updated
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About Legal Aspects and PNMC Regulation

Legal aspects of nursing include professional scope of practice, registration and licensing, standards of care, negligence, malpractice, assault, battery, consent, confidentiality and accurate documentation. PNMC regulation also involves professional accountability, disciplinary procedures and safe delegation, which differ from ethical guidance because they carry legal or regulatory consequences.

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