A nurse manager notices that two nurses are independently giving different instructions to the same patient about a procedure. What is the best management action?
Correct answer: A. Clarify the plan with the healthcare team and communicate one agreed instruction
- A. Clarify the plan with the healthcare team and communicate one agreed instruction
- B. Allow the patient to choose whichever instruction seems easier
- C. Ask the nurses to continue because both methods may be acceptable
- D. Tell the patient to ignore all instructions until discharge
Explanation
Coordinating with the healthcare team and communicating a consistent plan prevents confusion and unsafe care. Conflicting instructions should be resolved by checking the authorised treatment plan, not by asking the patient to decide.
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About Ward and Unit Management
Ward management covers staffing and duty rosters, patient admission, discharge and transfer, delegation, supplies, equipment, records, reporting and coordination with the healthcare team. It also addresses bed management, infection prevention, emergency organisation and the difference between routine unit administration and direct nursing care.
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